APS3 Administration Officer
Capability Statement Example
A real-world example of a selection criteria response using the STAR method. Use this as inspiration for your own Administration Officer application.
Supports productive working relationships: Works cooperatively with others to achieve team goals
Our reception team was short-staffed due to unexpected leave, resulting in a backlog of 45 unprocessed enquiries and increased wait times for customers visiting the office.
I needed to help clear the backlog while maintaining my own administrative duties and ensuring no customer waited longer than 15 minutes.
I volunteered to come in 30 minutes early each day to process overnight enquiries before the office opened. I created a triage system to prioritise urgent matters and collaborated with a colleague to cross-train on each other's tasks, allowing us to provide backup coverage.
The backlog was cleared within one week. Customer wait times returned to under 10 minutes, and my manager implemented the cross-training approach across the whole team as standard practice.
Why this example works
- Shows initiative by volunteering extra time without being asked
- Demonstrates problem-solving with a practical triage system
- Includes specific numbers (45 enquiries, 30 minutes, 10 minutes)
- Result shows lasting impact - cross-training became standard practice
What assessors look for at APS3
At APS3 level, assessors look for examples of teamwork, reliability, and following procedures. Focus on showing how you support others and complete tasks accurately. Your examples should demonstrate you can work under supervision while taking initiative within clear guidelines.
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Related examples
Tips for writing your own response
- 1Be specific with numbers: Include percentages, dollar amounts, or timeframes to make your achievements concrete and credible.
- 2Focus on YOUR actions: Use "I" statements rather than "we" — assessors want to know what you personally contributed.
- 3Quantify the result: Every STAR example should end with a clear, measurable outcome that demonstrates impact.
- 4Match the language: Use keywords from the job description and the relevant Work Level Standards for your target level.