APS4 Administration Officer
Capability Statement Example
A real-world example of a selection criteria response using the STAR method. Use this as inspiration for your own Administration Officer application.
Supports productive working relationships: Builds and maintains effective working relationships with colleagues and stakeholders
Our team was experiencing communication breakdowns between the front counter and back-office processing sections, leading to duplicate work and frustrated customers. Wait times had increased by 20% over six months.
I was asked to identify the root causes of the communication issues and implement practical solutions to improve information sharing between the two teams.
I organised a series of informal coffee catch-ups between team members to build rapport and understand each section's challenges. Based on feedback, I created a shared electronic whiteboard for tracking customer enquiries and developed a quick-reference guide for common handover scenarios. I also proposed and facilitated weekly 15-minute team huddles to discuss emerging issues.
Within two months, customer wait times reduced by 18% and duplicate processing errors dropped by 60%. The team reported improved morale in the annual staff survey, and the huddle format was rolled out to three other sections in the office.
Why this example works
- Shows relationship-building through informal coffee catch-ups
- Demonstrates initiative in creating practical tools (whiteboard, guide)
- Quantifies both efficiency and morale improvements
- Solution was scalable - adopted by multiple sections
What assessors look for at APS4
APS4 roles require more independence and problem-solving. Assessors want to see you can identify issues and implement solutions without constant direction. Show how you build relationships and take ownership of your work quality.
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Related examples
Tips for writing your own response
- 1Be specific with numbers: Include percentages, dollar amounts, or timeframes to make your achievements concrete and credible.
- 2Focus on YOUR actions: Use "I" statements rather than "we" — assessors want to know what you personally contributed.
- 3Quantify the result: Every STAR example should end with a clear, measurable outcome that demonstrates impact.
- 4Match the language: Use keywords from the job description and the relevant Work Level Standards for your target level.