Executive Level 2 Branch Manager
Capability Statement Example
A real-world example of a selection criteria response using the STAR method. Use this as inspiration for your own Branch Manager application.
Cultivates productive working relationships: Builds and maintains strategic relationships across the organisation and with external stakeholders
Our branch had historically poor relationships with key industry stakeholders, resulting in delayed policy implementation and increased ministerial correspondence complaining about lack of consultation.
I needed to rebuild trust with the sector and establish a collaborative approach to policy development.
I initiated quarterly roundtables with peak bodies and introduced a "no surprises" policy where stakeholders received early briefings on upcoming changes. I established a dedicated stakeholder engagement role within the branch and created a stakeholder feedback register to track and respond to concerns. I personally met with the CEOs of the five largest industry associations to reset the relationship.
Within 12 months, ministerial complaints from the sector dropped by 70%. Two major policy reforms were implemented without challenge, with stakeholders publicly acknowledging the improved consultation process. The roundtable model was adopted by two other branches.
Why this example works
- Shows strategic stakeholder relationship management
- Demonstrates personal leadership (CEO meetings)
- Creates systematic approach (roundtables, feedback register)
- Quantifies improvement in ministerial correspondence
What assessors look for at Executive Level 2
At EL2, you're a senior leader influencing organisational direction. Assessors expect examples of transformational change, strategic relationship building, and achieving significant outcomes that impact the whole agency or sector.
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Tips for writing your own response
- 1Be specific with numbers: Include percentages, dollar amounts, or timeframes to make your achievements concrete and credible.
- 2Focus on YOUR actions: Use "I" statements rather than "we" — assessors want to know what you personally contributed.
- 3Quantify the result: Every STAR example should end with a clear, measurable outcome that demonstrates impact.
- 4Match the language: Use keywords from the job description and the relevant Work Level Standards for your target level.