Executive Level 1 Policy Officer
Capability Statement Example
A real-world example of a selection criteria response using the STAR method. Use this as inspiration for your own Policy Officer application.
Shapes strategic thinking: Leads complex policy development that aligns with organisational strategy and stakeholder needs
The agency faced increasing pressure to digitise citizen services while maintaining service quality for digitally excluded populations. A previous attempt at digital transformation had stalled due to poor stakeholder engagement.
I was tasked with leading a cross-functional team of 15 to deliver a digital service portal within 12 months, while ensuring no citizen was left behind in the transition.
I developed a dual-track strategy: accelerating digital adoption while maintaining assisted service channels. I established governance structures with quarterly steering committee meetings and monthly stakeholder forums. I introduced an agile delivery methodology with two-week sprints and regular user testing. I also partnered with community organisations to develop digital literacy programs for vulnerable populations.
The portal launched two weeks early with a 98% user satisfaction rating. Digital transactions increased by 45% in the first year, while assisted service channels remained available for those who needed them. The project was recognised with a Public Service Excellence Award, and the dual-track approach was adopted as an agency-wide standard.
Why this example works
- Demonstrates leadership of cross-functional teams
- Shows inclusive approach - no citizen left behind
- Combines strategic thinking with agile delivery
- External recognition (award) validates quality
What assessors look for at Executive Level 1
EL1 roles require leadership of teams and complex projects. Your examples should demonstrate you can shape strategy, manage diverse stakeholders, and deliver outcomes that require coordination across multiple areas.
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Tips for writing your own response
- 1Be specific with numbers: Include percentages, dollar amounts, or timeframes to make your achievements concrete and credible.
- 2Focus on YOUR actions: Use "I" statements rather than "we" — assessors want to know what you personally contributed.
- 3Quantify the result: Every STAR example should end with a clear, measurable outcome that demonstrates impact.
- 4Match the language: Use keywords from the job description and the relevant Work Level Standards for your target level.